| Please read policy/procedure carefully: |
| If you are not pleased with your merchandise, please contact us at customerservice@sheetkings.com within 7 days of receiving/purchase. You will be issued with an authorized number at this stage. In initial contact, please include: |
• Item description (size, color, and thread count)
• your contact information ie. Name, address and order #
• the reason for returning the product |
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For a full refund, minus shipping charges, all returned items must be returned in the original packaging and must be in new condition. Any item that is not in the original packaging and/or has been used will not be eligible for a full refund and will be returned to the buyer at the buyer's expense.
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All questions/requests regarding return items must be sent to the following email only:
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| customerservice@sheetkings.com |
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You may return your item within the first 14 days of receiving your product. Any requests submitted for returns past this time-frame will not be honored.
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If a customer is returning the product before obtaining an authorized # and without following the Return Request Form. Their item will returned back to him/her, they will be responsible for the cost of return freight and their credit card will be charged. We are not responsible for the return freight cost at any time with out obtaining an authorized # and following the Return Request Form.
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If you have an item that becomes unusable because of a manufacturing defect, we will gladly replace your product for you at no additional cost. However, you still have to obtaining an authorized # and following the Return Request Form.
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Regrettably refunds are not available on a defective product that has passed the 14 day return period.
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Process for Return/Replacement
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- Please send the product to address below. All contents of the package must be included in the return or the return will be voided.
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QMGP, LLC
Returns
8601 Hazel Court Evansville, IN 47725 |
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- Please provide have a tracking number for the return package. No refunds or replacements will be given if a tracking number is not provided. The tracking number must be trackable via the Web. We do not accept COD returns of any kind.
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| Return Request Form |
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- Please fill out the form thoroughly as possible. Once the form is filled out and return tracking is valid, we will process your refund or issue your replacement for shipping.
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Credits or refunds for damaged and used product will not be granted. We cannot accept used or custom items for return or exchange. Please do not wash or use the merchandise until you are sure that you are not returning or exchanging it. If a soiled item is returned to us, we will return it to the customer at his or her expense.
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Defective product/ damaged products
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If an item becomes defective within the 14 day of receiving the product, we will gladly replace your item or refund your money in accordance with our Return Policy stated above. You must fill out our return form to initiate this process.
Upon receipt of the merchandise, please inspect it immediately. We must be notified within the first seven days of any problems or damages. A damaged item can be returned within the first seven days.
We will then inspect the item before issuing a refund or replacement. If an item is deemed defective or damaged by the manufacturer, a refund or replacement will be issued.
Once we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). Credit for returns will be calculated based upon the purchase price (not including shipping).
If an item is deemed defective or damaged by the customer, their credit card will be charged for damages before a refund or replacement is issued.
Refunds are not available on a defective product that has passed the 14 day return period.
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